USA: Free domestic shipping on all orders.
INTERNATIONAL: Flat rate 60 USD shipping worldwide. We do NOT ship to Italy.
RETURNS & EXCHANGES
We want you to absolutely love your item. If you don't, we accept returns and exchanges on all our items with the following guidelines:
- Contact us prior to returning the item(s).
- We only accept returns/exchanges postmarked within 7 days of receiving the item.
- The item/s must be in original condition, with all tags still attached.
- Item/s must not have been used or altered in any way.
- The item/s must be returned to our studio before the refund is made.
KRISTIINA TAYLOR reserves the right to refuse a return if the above criteria is not met.
If an order arrives damaged, you can contact us at firstname.lastname@example.org. The order will need to be returned to our studio for inspection. Due to abuse by past customers, a zipper broken upon arrival will not be refunded, returned, or exchanged. Items marked sale are FINAL sale. Any defects will be disclosed, therefore any "defective" final sale items will not be eligible for a return. We do not accept "refused" returns. Any orders shipped back as "refused" will be charged to the customer.
HOLIDAY RETURNS: Items purchased after November 15 must be returned by January 7 in order to receive a full refund. Items with tags removed and that show any wear will not be accepted for a return.
HOW DO I RETURN?
Simply email email@example.com and we will give you all the step-by-step instructions & details you need. The KRISTIINA TAYLOR studio moves around since it is run by a military family. We will provide you with the full address after you contact us about the return. Please, do not ship a return without contacting the studio first.